> For the complete documentation index, see [llms.txt](https://docs.apollonetworks.online/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apollonetworks.online/support-terms.md). # Terms of Service - Apollo Networks Support Bot **Last Updated:** 13 August 2026 These Terms of Service ("Terms") govern your use of the Apollo Networks Support Bot (referred to as "the Bot", "we", or "us"). The Bot is an instance of the open-source [modmail-dev/modmail](https://github.com/modmail-dev/modmail) project, operated on behalf of the Apollo Networks Discord server. The Bot instance is hosted by the Modmail development team, and its database is hosted on MongoDB Atlas. By interacting with the Bot, you agree to be bound by these Terms. If you do not agree, please refrain from using the Bot. These Terms are designed to comply with the [Discord Developer Terms of Service](https://support-dev.discord.com/hc/en-us/articles/8562894815383-Discord-Developer-Terms-of-Service) and [Developer Policy](https://support-dev.discord.com/hc/en-us/articles/8563934450327-Discord-Developer-Policy). *** ### 1. Description of Service The Bot functions as a shared inbox between Apollo Networks community members and the staff team. It allows users to send direct messages to the Bot, which are relayed to staff as private threads. Staff respond through these threads, and their replies are sent back to the user via direct message. The Bot is used for support requests, player reports, ban appeals, and other community enquiries. ### 2. Eligibility You must comply with Discord's [Terms of Service](https://discord.com/terms) to use the Bot. By using the Bot, you confirm that you meet the minimum age requirements set by Discord and that your Discord account is in good standing. You must also be a member of the Apollo Networks Discord server to use its services. The Bot will be unavailable to you if you are not a member of the server, or if you have been blocked from using the Bot by the Apollo Networks staff team. ### 3. Acceptable Use When interacting with the Bot, you agree to: 1. **Use the Bot for its intended purpose:** Communicating with the Apollo Networks staff team through the support system. 2. **Follow the server's rules:** Abide by the Apollo Networks community guidelines and server rules at all times, including within support threads. 3. **Not abuse the Bot:** Refrain from spamming, sending unsolicited messages, opening frivolous or repeated duplicate tickets, or otherwise attempting to disrupt the Bot's functionality or the staff team's ability to respond. 4. **Not attempt to exploit the Bot:** Do not attempt to reverse-engineer, manipulate, or exploit the Bot's functionality, including its commands, APIs, or data storage. ### 4. Message Content and Conduct All messages sent to the Bot are relayed to Apollo Networks staff and are logged for record-keeping purposes. You are solely responsible for the content of your messages. Messages that violate Discord's Terms of Service, contain illegal content, or are deemed abusive, threatening, or harassing may result in action being taken by the staff team, up to and including being blocked from the Bot, removed from the Discord server, and/or banned from Apollo Networks services. ### 5. Data Collection and Privacy Your use of the Bot is also governed by our Privacy Policy, which explains what data we collect, how we store it, and your rights regarding that data. By using the Bot, you consent to the data practices described in the Privacy Policy. ### 6. Availability and Modifications 1. **No guarantee of uptime:** The Bot is provided on an "as-is" basis. We do not guarantee that the Bot will be available at all times. The Bot may experience downtime due to maintenance, hosting issues, or other technical factors. 2. **Right to modify:** We reserve the right to modify, update, or discontinue the Bot or any part of its functionality at any time without prior notice. 3. **Right to restrict access:** Apollo Networks administrators reserve the right to restrict or revoke your access to the Bot at their discretion. ### 7. Limitation of Liability To the fullest extent permitted by law: 1. The Bot is provided "as-is" and "as available" without warranties of any kind, either express or implied. 2. We are not liable for any damages arising from your use of, or inability to use, the Bot. This includes, but is not limited to, loss of data, service interruptions, or unauthorised access to your messages. 3. The Bot's administrators, the Modmail development team, and the [modmail-dev/modmail](https://github.com/modmail-dev/modmail) project contributors bear no responsibility for the actions of individual server staff or the decisions made based on support thread content. Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or rights you may have under applicable law (including the Australian Consumer Law) that cannot lawfully be excluded. ### 8. Third-Party Services The Bot relies on the following third-party services to function: 1. **Discord:** The Bot operates on the Discord platform and is subject to Discord's [Terms of Service](https://discord.com/terms) and [Privacy Policy](https://discord.com/privacy). 2. **Modmail:** The Bot instance is hosted and maintained by the Modmail development team. 3. **MongoDB Atlas:** Message logs and user data are stored in a MongoDB Atlas database, subject to MongoDB's [privacy policy](https://www.mongodb.com/legal/privacy/privacy-policy). We are not responsible for the practices, policies, or availability of these third-party services. ### 9. Termination Apollo Networks administrators may revoke your access to the Bot at any time for any reason. If you wish to stop using the Bot, simply refrain from sending it direct messages. Data already collected will be retained in accordance with our Privacy Policy unless you submit a valid deletion request. ### 10. Changes to These Terms We reserve the right to update these Terms at any time. The "Last Updated" date at the top reflects the most recent version, and material changes will be announced via the Apollo Networks Discord server. Continued use of the Bot after changes are made constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically. ### 11. Contact Information If you have any questions or concerns regarding these Terms, please contact: 1. **The Bot directly**, by opening a support thread; or 2. **Discord User(s):** thunderwolfxs; or 3. **Email:**